Refund &
Digital Delivery Policy

1. Digital products and immediate delivery

Omega Gold Pro and Omega Indicator are digital products supplied as compiled MetaTrader 5 files. During checkout you must expressly request immediate licence activation and digital delivery. Once we begin supplying the product with your consent, your statutory 14-day cancellation right ends to the extent permitted by applicable law.

2. When purchases are final

After licence activation or delivery has begun, we do not normally offer refunds because you changed your mind, bought the wrong product, no longer wish to trade, cannot use MetaTrader 5, changed broker or hardware, or are dissatisfied with trading performance. Please review the product description and requirements before purchasing.

3. Faulty or misdescribed products

Your statutory rights are not affected. If the product is materially different from its description or contains a reproducible critical fault, contact us with your order reference, MT5 version, broker, screenshots and the relevant Experts or Journal logs. We will investigate and, where appropriate, repair, update or replace the product. A price reduction or refund will be provided where required by law if we cannot remedy the issue within a reasonable time and without significant inconvenience.

4. Charges and delivery problems

• Duplicate or clearly incorrect charges will be corrected or refunded.
• If payment succeeds but delivery does not arrive, contact us so we can verify the order and resend it.
• A missing email, spam filtering or an incorrect customer email address does not by itself cancel a completed purchase; we will help restore delivery.
• Nothing here limits remedies available where a product has not been supplied.

5. Trading results are not guaranteed

Trading involves significant risk. Expert Advisors, indicators, settings, backtests and examples do not guarantee profit, future performance or error-free operation. Broker data, spreads, slippage, execution, leverage, account settings and market conditions can materially change results. Trading losses or differences from backtested performance are not evidence that the software is faulty.

6. Licence and permitted use

Your purchase grants a personal, limited licence for the authorised MT5 accounts stated at purchase. It does not transfer ownership of the software or source code. You must not resell, share, redistribute, copy, reverse engineer, decompile, circumvent licence controls or permit another person to use the product outside the authorised licence.

7. Before requesting support

Please follow the installation guide, use a supported MetaTrader 5 environment and verify that the authorised account number is correct. General statements such as “it does not work” may not contain enough information for diagnosis; reproducible details help us resolve genuine problems quickly.

8. Contact

For delivery, faults or billing questions, use the Omega Help Centre and include your order reference. We aim to resolve concerns directly and fairly. This policy is governed by applicable UK law and does not exclude rights that cannot legally be excluded.